Nothing is more important than support – period. Any company can provide you with quality software and hardware products, many can install professional quality networks, but only a select few will provide on-going support of exceptional quality.

Whether your support requirement is a simple “how to” technical question or a failed network server the fact remains that you need a solution, promptly.

We believe that our support services at Rimington Contour are second to none and feed back from our existing customers suggests that we are right. We focus our entire business on providing the right support at the right time and at the right price. We realise that anything less will leave customers looking around for alternative suppliers so it is fundamental to the success or our business.

We provide e-mail and telephone support to all our contract customers and where issues can not be resolved remotely we will make a site visit. Our contracts include remote monitoring and maintenance of networks, our philosophy being that your job is to run your business; our job is to run the I.T. systems that support it.

In an ideal world your IT supplier would be a one stop shop for everything that you possibly want in terms of IT, communications and business technology. Of course in reality, the vast range of technological developments is too great for any one company to master. This is why, at Rimington Contour we maintain professional relationships with a whole host of other specialist companies that we work with from time to time. As a result the one thing you will rarely hear from us is “sorry we can’t help you”. We like to think that whatever your technical or business needs you can consult us first, if we can’t help, then as the phrase goes, “we know a man who can” (or woman, in many cases.)

Our aim is simple, we want to work with you to find a solution, whatever the problem, no matter how obscure.